How to fix Samsung Galaxy A5 that often crashes and restarts by itself (easy steps)

Random to frequent crashes and restarts in mobile devices are common indications of intricate software problems. In worst cases, these symptoms could likewise indicate a damaged component. Problems like this can occur to any device, regardless of the system platform they’re running on. In this particular post, we will tackle a similar issue on the Samsung Galaxy A5 handset. If you own this phone and are facing the same dilemma, then you might as well consider reading this entire post as it demonstrates some walkthroughs on how to deal with the issue.
But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Galaxy A5 troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.
What causes your Galaxy A5 to crash and restart by itself?
Setting aside the possibility of hardware damage, your phone can succumb into crashing and random restarts due to software malfunctions. Among the common triggers are corrupt data in the phone memory, third-party apps, cached files, malware, and bad firmware update. These symptoms can also occur when the device got bricked from unsuccessful rooting as well as when any of your SD card files or segments gets corrupted. Generally, all these are the common triggers that are associated with the software. Looking into the probable causes, we can say that it’s not really a minor issue. In fact, standard procedures like a soft reset or forced restart may no longer be able to deal with these symptoms. Nonetheless, this doesn’t mean that the problem is not rectifiable. For as long as the hardware is fine, there’s always a way for your device to get back up and running smoothly again.
How to deal with system crashing and restart problems on your Galaxy A5?
As I’ve mentioned earlier a soft reset or forced restart may no longer be able to rectify the issue but if ever you want to make sure, then you can go ahead and take your chances by forcing your Galaxy A5 to reboot. It won’t hurt to try anyway.
If a forced restart failed to fix the problem, then you may now proceed with these following potential solutions.
Boot into safe mode and diagnose apps.
Booting into safe mode can help you determine if a third-party app triggers your phone to randomly crash and restart by itself. All third-party apps are bypassed or temporarily disabled while in safe mode. Here’s how to enter safe mode on your Galaxy A5:
  • Turn off your device completely.
  • Press and hold the Volume Down key for few seconds.
  • While holding down the Volume key, press the Power key to turn on your phone.
  • At the point when it boots up totally, you will see Safe Mode on the lower left half of the screen. You can now release the Volume key.

  • Next, swipe the screen the tapb
  • Tap Settings.
  • Scroll down to and tap on Application manager.
  • Go to the Downloaded segment at that point tap on an as of late downloaded application, which you think is causing an issue.
  • When you see the app details, tap the Uninstall button.

Attempt to utilize your telephone for a brief period at that point check whether the issue proceeds or not. In the event that the issue doesn't happen while utilizing your telephone in experimental mode, it implies that any of your downloaded applications or administrations is in all probability the trigger. So, attempt to independently uninstall your latest downloads then test your gadget a short time later. Or on the other hand on the off chance that you recollect which application was introduced before the beginning of the issue, at that point you can simply expel the suspected application.
Meanwhile if the symptoms reoccur while your device is running in safe mode, it means that the problem is more complicated and therefore requires tougher solutions.
Wipe cache partition in recovery mode.
  • Wiping the cache partition can help fix the problem especially if the underlying cause is a corrupt cached file from within the system partition. The process will not erase any of your data stored on the internal memory of your phone for as long as it’s done correctly. So here’s how:
  • Turn off the phone
  • Press and hold the Power, Volume Up, and Home buttons simultaneously for a few seconds.
  • When the Samsung logo appears, release the Power button but keep holding down the other buttons.
  • At the Android logo, release the Volume Up and Home buttons. After a moment, you should see the Android system recovery menu.
  • While on this menu, press Volume down repeatedly to highlight Wipe cache partition option.
  • Then press the Power button to confirm selection.
  • Wait until your device is done clearing the cache partition and when it does, the Reboot system now option is highlighted.
  • Press the Power button to restart your device.
  • Test your device after the reboot to see if the problem is gone. If not, then try the next solution.
    Factory reset through recovery mode.
    A factory reset through recovery mode usually fixes complicated software issues including those depicted by crashing and automatic reboots. Please note though that this reset will erase all data and personal information from your device. That said, be sure to create a backup of your critical data beforehand. Once you’re all set, follow these steps to perform a factory reset or master reset in recovery mode:
  • Turn off the phone
  • Press and hold the Power, Volume Up, and Home buttons simultaneously for about 5 to 10 seconds.
  • When the Samsung logo appears, release all three buttons.
  • After a moment, you should see the Android system recovery menu.
  • While on this menu, press Volume down button repeatedly to highlight Wipe data/factory reset option.
  • Then press the Power button to confirm selection.
  • Press the Volume button to highlight Yes – delete all user data option then press the Power button to confirm. Your device will now reset.
  • When the reset is finished, the Reboot System now option is highlighted. Press the Power button to restart your phone then.
  • Your phone will restart with the factory default settings. You may then continue with the Initial setup.
    Try to recover your device with emergency firmware recovery.
    If the factory reset was not able to fix the problem, then you may attempt to wipe your device and reinstall the operating system using a computer. In this case, your computer must have Samsung’s Smart Switch software installed and have access to the Internet. Get the USB cable ready, then follow these steps:
  • Open Smart Switch on your PC. 

  • Interface your telephone to your PC utilizing the provided USB link. 

  • Hold up until your telephone is recognized by Smart Switch. It will appear on the fundamental screen. 

  • Snap More to proceed. 

  • Snap Tools on the menu bar at the top. 

  • Snap Emergency Software Recovery and Initialization. 

  • A spring up screen will appear with the data about the new programming adaptation alongside a notice that you'll lose every one of your information. Snap OK to proceed. 

  • Hold up until the product is downloaded and introduced on your gadget at that point close Smart Switch and unplug your telephone. On the off chance that it's effective, your telephone will show the Setup Wizard. This implies it's prepared to utilize. 

  • Reestablish Android firmware through Samsung Kies. 

  • Reestablishing Android firmware on your gadget is required particularly if the crisis programming recuperation fizzled. This procedure for all time erases all your own data from your telephone. Here's the manner by which it's finished: 

  • Open the Kies programming on your PC. 

  • Snap Tools, at that point select Firmware Upgrade and Initialization. 

  • Enter your gadget Model name. This data is commonly found on the name underneath your telephone battery. 

  • Snap OK. 

  • Enter the S/N number of your telephone and snap OK. This data is similarly found on the mark underneath the battery. 

  • Trust that Kies will check if the element is accessible for your gadget. On the off chance that it is accessible, click OK to proceed. 

  • A message brief will show up containing the firmware form alongside a note that the data on your gadget will be for all time erased during the procedure. Snap OK to continue. 

  • Adhere to the onscreen directions to set up your gadget for crisis recuperation. 

  • Imprint the checkbox close to I have perused the entirety of the above data. 

  • Interface your gadget to Kies when you have enacted the download mode. 

  • At the point when it's in download mode and associated with Kies, click the Start update catch to reinstall the firmware. 

  • To make a duplicate of the chose things before continuing, click on Create reinforcement. Something else, click Skip reinforcement alternative. 

  • Trust that Kies will download and set up your framework to refresh the firmware. It can require some investment to finish so simply pause and show restraint. 

  • Whenever provoked, react to any security alerts about programming establishment. 

  • During the redesign procedure, you'll see an improvement bar. Sit tight for the advancement bar to finish and don't separate or mood killer your telephone or your PC so as not to interfere with the update procedure. 

  • At the point when the redesign is done, click OK. 

  • Ideally that fixes your Galaxy A5.
  • Other suggestions
  • Check and install the latest Android version available for your device. Software updates not only bring new features and enhanced functions to your phone but also offer bug fixes to address different types of software problems on Android devices like your Galaxy A5. This is why it’s highly recommended to keep your device software up-to-date.
  • To check for available firmware update for your Galaxy A5, tap Apps from the Home screen, then go to Settings-> About device menu. Then tap the option to Download updates manually. Wait until your device is done checking for updates. If an update is available, back up your data and then update your software.
  • To do so, simply tap the Install now option from the Install Software message prompt. To confirm update installation request, tap OK. Wait until your phone software is successfully updated then restart your phone and use it the usual way you do to see if the problem is gone already.
  • Try your luck with some Android Recovery tools. Seeing the increasing number of software 
  • issues coming to pass in Android gadgets, Android applications engineers ensure that they'll have something to offer as elective answers for any individual who requests for different choices. In actuality, you can discover a great deal of Android Recovery programming from the Play Store. You should simply download the product on your PC, interface your telephone, dispatch the product, and afterward adhere to the onscreen directions on the best way to reinforcement and reestablish your Galaxy A5 utilizing the device. Simply ensure you've perused earlier surveys before choosing which programming to download and utilize. 

  • Need more assistance? 

  • Contact Samsung Support or your bearer's client care to heighten the issue if none of the earlier arrangements can fix your Samsung Galaxy A5 that continually crashes and restarts without anyone else. In the event that you see any mistake codes or messages, at that point you need to transfer the codes or messages to them with the goal that they can utilize them as indications in figuring out what precisely turned out badly and what should be done as extreme arrangement. Or on the other hand in the event that you speculate that a broken equipment segment is at fault, at that point you can simply take your telephone to a Samsung administration focus close by and have it analyzed by a professional for equipment harm.
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